Certifications

Work

IT Technician / IT Support Specialist • March 2020 - Present

Serve as primary IT support for an elementary school, middle school, and district office, responding to and resolving 90% of staff technical inquiries upon first contact through a ticketing system.
Administer, configure, manage and optimize Google Workspace, Microsoft Azure AD/Entra ID and on-prem/hybrid IT infrastructure.
Manage and maintain Windows, ChromeOS, and Apple devices using mobile device management (MDM) solutions, deploying applications, updates, and settings remotely.
Efficient network troubleshooting and proactive maintenance of network switches and access points using Cisco Meraki.
Perform system backups, storage, and restorations, ensuring data integrity and continuity across district sites.
Install, configure, and maintain office technology, including VoIP systems (phone numbers and extensions), printers, scanners, and network audio-visual systems for events.
Provide technical assistance for district events, including audio-visual setup and live board meetings, utilizing Zoom Webinar and YouTube live streaming platforms.
Maintain, distribute, and inventory hardware, software, and IT assets via asset tagging systems.
Provide excellent customer service and technical support for end users experiencing any technical issues.

IT Help Desk Support Technician • February 2018 - March 2020

Provide comprehensive technical support via phone for issues related to PCs, Macs, network printers, telecommunications, projectors, and other related technology.
Maintain accurate inventory and logs of computer hardware, software, and support activities to ensure resource availability and documentation of tech support operations.
Train and assist users in the effective use of new equipment and software, enhancing user competence and system functionality.

Associate of Science at Cabrillo College - Aptos, CA• Graduated May 2019